Accessing Healthcare: Easing Digital Frictions in the Patient Journey
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The pandemic forced providers to implement digital technologies that enabled "touchless" care – the same technologies that power the modern financial experience for other service-based transactions. There is still a long way to go, however; the healthcare version of "digital engagement" still falls well short consumer expectations.
A report from Experian Health and PYMNTS looks at where the gaps exist, based on a survey of consumers. Download Accessing Healthcare: Easing Digital Frictions in the Patient Journey and see where the opportunities are.
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