Closer Look
Messaging your health care provider? There may be a fee for that
Adobe
Patient portals may look like an easy way to getting health questions answered, but for clinicians on the other side of the MyChart gateway, the flood of requests can be overwhelming. In response, health systems are starting to charge for especially time-consuming responses. Cleveland Clinic and the University of Washington recently followed early adopters Northwestern and University of California, San Francisco, which have recouped costs and, in some cases, slightly reduced the volume of patient portal messages.
The health systems told STAT's Mohana Ravindranath they're charging for just a small segment of responses — between 1% to 5%. "This is part of a broader conversation about expectations patients and providers have of each other," Oregon Health and Science University's Anthony Cheng said. "There's a breaking point that care teams are reaching, and this is not the whole solution, but it's kind of the beginning of a conversation." Read more.
health inequity
How veterans feel redlining's effects today
The legacy of redlining — a 1930s mortgage lending policy based on race and ethnicity — continues to harm marginalized people today, a new JAMA Network Open study says. Among veterans who had cardiovascular disease, living in a historically redlined neighborhood was linked to a 13% higher risk of death and a 14% higher risk of a major cardiovascular event compared to those living in historically white, wealthy areas. The researchers adjusted for age, sex, and race as well as diabetes, high blood pressure, and high cholesterol.
It's the first major national survey to look at redlining and comprehensive cardiovascular risk. "If you think about it, generation after generation, we know that wealth accumulates," said Hayden Bosworth, who co-authored a companion commentary. "The equivalent is that if generation after generation keeps lacking resources, it keeps on building and building, and makes it that much harder to get out of the hole." STAT's Ambar Castillo has more.
mental health
988 crisis line faces lack of familiarity and fears of police involvement, survey finds
Yesterday we told you what the people taking calls to the 988 crisis line think, one year after its nationwide debut. A new National Alliance on Mental Illness survey out today says only one-third of Americans are familiar with the service and more than 90% haven't contacted it for themselves or others in need. More people said they trust 911 "a great deal" than feel that way about 988.
For some survey respondents, that reluctance stems from a fear of police involvement. Overall, 6 in 10 people worried police would harm a loved one having a mental health crisis, but that grew to three-quarters or more of LGBTQ+ people, Black people, and Hispanic people. The 988 mental health crisis line deploys a mobile crisis unit in only about 2% of cases, but "there's a significant concern among Black adults around what a police response would look like," NAMI's Hannah Wesolowski told STAT's Annalisa Merelli. Read more.
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