So with the above value props in mind, here are a few ways Medallion differentiates itself to take a results-oriented, long-term approach to its partnerships rather than thinking about next year's contract renewal.
Deeper Team Integration: You're on a team with Medallion (see - the Space Jam reference is deeper than you thought!) They've got your back through every step of the game process. They don't just drop off some software and disappear. Instead, you'll witness Medallion integrating their team into your operations, offering dedicated individuals to your organization.
You'll be supported by a team of experienced pros who have been deep in the credentialing space for years. Team members include a Client Executive, an Engagement Manager, a Customer Success Manager (CSM), and Product Managers specifically aligned with Credentialing and Enrollment, along with a dedicated Engineering Lead backed by a robust team of over 80 engineers.
These aren't just faceless names you communicate with through ticket systems; these are real people who understand your specific needs and work closely with you to meet them.
Results-Oriented Contracting: Medallion knows its solution works and as a result, its service level agreements (SLAs) cover key KPIs like turnaround times, volumes, data accuracy, cost, availability, and seamless integration with your existing systems. There's a singular focus on delivering outcomes important to your specific organization and working with you to achieve those results.
Simplifying Boring, Administrative Complexity: Instead of multiple integrations, you get a clean all-in-one dashboard with Medallion, making it easier for you to manage your provider networks without the usual stress and complications. This ease of use translates into material downstream savings, like spending 60% less time on the end-to-end credentialing process.
The Medallion platform is flexible and built to grow with your organization, which is top of mind for any growth-oriented provider organization (essentially all of you guys). It's capable of handling tens of thousands of providers and managing hundreds of thousands of licenses, enrollments, and credentials.
Staying on top of Change: Medallion's approach is proactive, meaning they don't wait around for problems to arise—they're one step ahead to make sure things don't slip through the cracks and address potential issues before they fester. Adding to this, you'll be aided by automated alerts from Medallion's interface, allowing operators better understand these upcoming changes and potential challenges.
Trust in Compliance: Trust is a big deal here, and you won't experience any compliance headaches. Medallion's platform is NCQA Certified and SOC 2 Type 2 compliant, with direct integration with CAQH, meaning Medallion is reliable from a security and accuracy standpoint.
Relentless Focus on Clients: Medallion prioritizes user experience, and this fact was evident when talking to their team. Automating repetitive tasks and offering mobile-friendly interactives for providers, makes it easier for your team to manage credentials and get the right documentation from providers (an incredibly difficult task akin to pulling teeth). Beyond easier access for credentialing, Medallion's user-first emphasis enables healthcare professionals to do their jobs better, which ultimately benefits the patients they serve.
Keeping up with Real-Time Credentialing Changes: There's nothing outdated or pieced-together about Medallion. Everything they've built has been developed in the last four years, ensuring that their platform is modern, integrated, and free from the legacy complications that can drag other systems down.
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