Exclusive: UnitedHealth internal document reveals strategy to tamp down investor unrest

Executives sought to downplay complaints about business practices and assure investors the company will soon return to maximum profitability

Log In    Subscribe Exclusive   Internal document shows how UnitedHealth executives prepared to tamp down investor unrest By Casey Ross, Tara Bannow, and Bob Herman STAT/Jenn Ackerman for STAT An internal document drafted in advance of UnitedHealth Group's shareholder meeting this week reveals how the company's leadership — facing an extraordinary series of financial and legal challenges — sought to downplay complaints about its business practices and assure jittery investors that it will soon return to maximum profitability.   The 18-page document, marked in red "privileged and confidential,'' offers a rare, behind-the-scenes look at the nation's most powerful health care conglomerate as it endures arguably the most difficult stretch in its nearly 50-year history.  READ MORE Sign up for Health Care Inc. Unpacking the business — and secretive inner workings — of the U.S. health care industry. Learn more. In Case You Missed It Denied by AI: investigative series on the dangers of AI use in medicine By Casey Ross and Bob Herman Health Care's Colossus: investigative series on UnitedHealth Group By Bob Herman, Tara Bannow, Casey Ross, and Lizzy Lawrence UnitedHealth conducting 'comprehensive review' of Medicare practices that are facing federal scrutiny, new CEO says By Tara Bannow UnitedHealth stock tumbles as CEO resigns, 2025 outlook pulled By Bob Herman and Andrew Joseph Get your first 3 months for $30 Unlock access to STAT's award-winning journalism, premium data tools, and must-read, subscriber-only newsletters. Learn more STAT, 1 Exchange Place, Boston, MA ©2025, All Rights Reserved. I no longer wish to receive STAT emails Update Newsletter Preferences • Contact Us • Advertise with Us