| The skinny Cigna Healthcare leads the way in digital experience among commercial health plans, while UPMC Health Plan ranks highest among Medicare Advantage plans, according to a new report from JD Power. The numbers The U.S. Healthcare Digital Experience study, published on Tuesday, is based on evaluations from 7,687 members of the 17 largest MA plans and 16 largest commercial plans. It measures satisfaction across five factors: visual appeal, navigation, information/content, speed and telehealth. Among commercial plans, Cigna Healthcare achieved a score of 684 points on a 1,000-point scale, while Premera Blue Cross came in second with 682 points and UnitedHealthcare ranked third with 672 points. Horizon Blue Cross Blue Shield of New Jersey ranked last with 605 points. For Medicare Advantage, UPMC Health Plan received a score of 676 points, followed by Healthfirst with 671 points. Devoted Health and UnitedHealthcare tied for third with 665 points. Cigna Healthcare, while highest among commercial plans, ranked last among MA with 604 points. — By Marissa Plescia |
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