| Inside the deployment Mount Sinai Health System began rolling out Microsoft's ambient listening technology, called Dragon Copilot, in November. The tool listens to clinician-patient conversations during visits and automatically generates clinical notes, which doctors can quickly review, edit and sign off on in the EHR. The deployment is happening in phases, with roughly 500 doctors using the tool today. Mount Sinai's goal is for 1,500 users to be onboarded by the spring, said Robbie Freeman, the health system's chief digital transformation officer. He noted that other members of the clinical care team, not just doctors, will receive access to the tool as part of the rollout, such as nurse practitioners, physician assistants and pharmacists. Head-to-head battle Before choosing Microsoft, Mount Sinai evaluated the company alongside Abridge and Suki, two other vendors in the crowded ambient scribe space, running short pilots and gathering feedback via qualitative surveys given to the clinicians who tested the tools. "At the time, Suki was in a different place technically, and so we weren't actually able to launch a full-fledged pilot. They've come a long way since, but our timing was such that it didn't align. And Microsoft and Abridge were relatively close," said Lisa Stump, Mount Sinai's chief digital information officer. Mount Sinai then had to make a business decision based on contractual terms and shared partnership goals, and Microsoft ended up edging out Abridge, Stump explained. Epic's announcement could change everything, though Stump noted that Mount Sinai has been "totally transparent" with Microsoft that their partnership may change given Epic's launch of a built-in AI charting tool earlier this month. "We will evaluate the Epic solution. They are our partner in the platform as well. We think the market will continue to evolve, and we'll evaluate those options, but we're incredibly grateful for all of the partnership and the innovation that got the entire market to the place that it is," she declared. — By Katie Adams |
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